About Luna Medical

Our Commitment to You

Luna Medical > About Luna Medical, Inc. > Our Commitment to You

We at Luna Medical will continue to strive to assist patients in successfully

managing their lymphedematous conditions.

In the future, we would like to continue to establish a community of support among patients, lymphedema therapists and doctors.

We will continue to work towards contracting with all insurance companies to make it easier for patients under various healthcare plans to obtain coverage for lymphedema medical products.


Our Mission

Our mission is to improve the quality of life for people suffering from Lymphedema and Venous Disease by providing educational information, necessary products and ongoing support.

At Luna Medical, we see ourselves as patient advocates who take the time to collaborate with lymphedema therapists, doctors, product manufacturers and insurance companies in order to best serve the patient.

Not only do we work to provide the most cost effective modalities of treatment for patients and insurance companies, we are furthermore a resource for patients on managing their condition.


Our Services

In addition to providing compression therapy products, we verify insurance benefits, obtain prescriptions and authorizations for coverage as well as file insurance claims for payment.

Our entire staff is trained and certified by the manufacturers to place orders and handle returns, alterations, and replacements. We have certified fitters on staff available for consultation and fittings.

PLEASE NOTE THAT DUE TO THE INFLUX OF MEDICARE & MEDICARE REPLACEMENT PLAN BENEFIT VERIFICATION REQUESTS WE ARE EXPERIENCING AN INCREDIBLY HIGHER THAN NORMAL VOLUME IN FAXES, EMAILS & PHONE CALLS. WE CHECK BENEFITS ON A FIRST COME FIRST SERVED BASIS, PLEASE UNDERSTAND THAT AS OF RIGHT NOW, IT COULD TAKE UP TO 7 BUSINESS DAYS FOR VERIFICATION REQUESTS TO BE ANSWERED. WE UNDERSTAND THIS IS NOT IDEAL NOR WHAT YOU ARE ACCUSTOMED TO WHEN IT COMES TO LUNA MEDICAL’S SERVICES, WE HAVE HIRED MORE STAFF TO HELP AND THIS IS JUST A TRANSITION PERIOD. PLEASE ALLOW THE TIME FOR THE BENEFIT VERIFICATIONS—IT MAY NOT ALWAYS TAKE THAT LONG BUT IT WILL NEVER TAKE LONGER. NO NEED TO CALL REPEATEDLY AND LEAVE SEVERAL MESSAGES AS IT WILL DELAY THE PROCESS. WE UNDERSTAND EVERYTHING IS URGENT RIGHT NOW AND TRUST US—WE WANT TO HELP! THANK YOU AND WE APOLOGIZE FOR ANY INCONVENIENCE.