About Luna Medical

About Luna Medical, Inc.

Luna Medical > About Luna Medical, Inc.
About Luna MedicalLuna Medical, Inc. is a durable medical equipment (DME) company established in 1996 to meet the needs of patients suffering from chronic, extremity circulation disorders. We are solely dedicated to providing compression therapy products for patients diagnosed with Lymphedema and Chronic Venous Disease.

Our main billing office and corporate headquarters are located in Chicago, Illinois. Luna Medical is an authorized provider of compression garments and devices nationwide. We work with lymphedema treatment programs, wound care programs, oncology clinics and vascular clinics throughout the United States.

Our services include assistance in obtaining authorizations for coverage of lymphedema medical products from the insurance company, insurance billing and case management.

We at Luna Medical understand the fears and concerns patients encounter prior, during and after treatment. We provide educational material for the treatment and management of venous and lymphatic insufficiencies, available lymphedema programs in a geographic area and answer questions about lymphedema, including causes, prevention, detection and treatment.

If Luna Medical can be of some assistance, please call toll free at 1-800-380-4339 or email us at info@lunamedical.com.







DISCLAIMER
This site is designed for educational purposes only and is not a substitute for professional care. The information provided here should not be used for diagnosing or treating a health problem or a disease. If you have, or suspect you may have a health problem, you should consult your physician. All medical products require a physician’s prescription.

Temporary Service Adjustment for Improved Efficiency and Timeliness

At Luna Medical, Inc., we are committed to providing the highest quality care and timely service to our patients and partners. Due to an unprecedented surge in demand, we are currently experiencing a significantly higher-than-usual volume of phone calls, emails, faxes, orders and general inquiries. To ensure we continue to provide the excellent service you expect from us, we will be implementing a brief service adjustment period.

From November 5th, 2024 through November 13th, 2024 we will not be actively processing new orders or patient inquiries. However, please note that we are not fully closed; instead, our team will be focused on addressing the current backlog of orders and fine-tuning our processes to improve efficiency ahead of the busy season/end of year rush. By temporarily dedicating this time to completing existing orders and reinforcing our procedures, we aim to reduce future wait times and better serve you and our patients.

We deeply appreciate your understanding and support as we work diligently to catch up on pending orders. We look forward to resuming full operations on November 14th, 2024 and will be ready to assist you promptly.  For immediate needs during this period, please don’t hesitate to reach out at customerservice@lunamedical.com