This section is intended to answer some of the questions you may have regarding your experience with Luna Medical, Inc. Feel free to call us at 1-800-380-4339 or email us at email@example.com if you have any further questions.
How do I know that my compression products are going to be covered by insurance?
Whether you are referred by a lymphedema therapist/physician or find us on your own, we will check your insurance benefits for coverage for our products and at what level you are being covered. Please click here to obtain our referral forms. We need this information in order to verify your benefits. We maintain national contracts with many insurance companies, and can provide you with the highest level of benefits they offer.
Can I stop by your office to get the lymphedema medical products I need?
Our storefront office carries select styles and sizes of stockings; however, it is best to call in advance to see if sizing for custom made garments is applicable. In the event that a custom made garment is needed, measurements can be taken in our office. We work very closely with therapists and physicians throughout the United States that provide support in getting measurements if a visit to our office is impractical. An in office appointment for measurements can be made, at no charge, once insurance benefits have been verified.
What if I need assistance in filling out any forms related to getting my products?
We are always here to help you with any questions, whether you need assistance with our referral forms, or wish to discuss product options. We can be reached at 1(800)380-4339 or emailed at firstname.lastname@example.org. A Patient Care Specialist will be available to speak with you personally, Monday through Friday, Central Standard Time, from 8:30am – 5:00pm. If an alternate time to speak with us needs to be arranged, feel free to email Customer Service at email@example.com to arrange a more convenient time.
Once my referral forms are filled out, what happens next?
If you have access to a fax machine, please use our toll-free tax number (888-696-0299) to fax over your forms. If you do not have access to a fax machine, you are welcome to call us, and we can obtain information from you over the phone.
Do I need a prescription to order my compression products?
Insurance companies and our company both require a prescription; we will contact your referring physician directly to obtain one. In order for us to obtain the prescription, we will need to ask you some questions regarding your clinical history.
Will Medicare cover compression products?
It is possible for Medicare patients to obtain coverage through a secondary insurance plan. These are usually obtained from a former employee. The secondary insurer may pay for the products with proof of a Medicare denial. Luna Medical must file these claims electronically with Medicare in order for your secondary insurer to consider coverage.
How long does it take to get my products?
Typically, daytime elastic support (Juzo, Jobst, Medi) do not require authorization from your insurance company, and can be ordered immediately. Standard (off-the-shelf) products take 3-4 business days to be delivered. Custom-made products can take 10-14 business days for production and delivery.
Why was I required to pay for my compression products out-of-pocket the last time I purchased them from a different company?
Being “out-of-network” can result in the patient paying large deductibles and/or co-insurance. In many cases, there may be no coverage at all. We at Luna Medical are “in-network” providers for AETNA (AMOENA), ANTHEM, BCBS FEDERAL, BCBS ILLINOIS, CIGNA, HUMANA, MULTIPLAN, TRICARE(s) and VA, as well as many other insurance companies.
Do I have to pay for these products upfront if I have insurance coverage?
No, you will be thoroughly informed of your financial responsibility before your products are provided and after your claim has been paid for. We will file a claim to the insurance company and after we have been paid, we will bill you with a copy of the Explanation of Benefits from your insurance company.
How often do I need to order new compression products?
Patients order new daytime elastic support products (Juzo, Jobst, Medi) every six months. Once these products have lost their elasticity, they are no longer useful in maintaining the swelling in the extremity(ies).
How do I know how to take care of my products?
Each manufacturer provides detailed instructions on how to apply and remove your products, as well has how to wash and maintain them. We are also available to answer any questions you may have.
Why are your compression products more expensive than the hosiery I can buy at the pharmacy?
The compression products that we carry are specifically designed for patients with Lymphedema and Venous Disease. These products provide graduated compression for the successful management of these conditions. “Graduated” means that the pressure decreases from the ankle to the top of the thigh. The amount of compression in these products is indicated by using the measurement term “mmHg” or “millimeters of Mercury pressure.” The stockings we provide are 20-30 mmHg or higher in compression.
What is a lymphedema therapist and where do I find one?
Many hospitals have trained lymphedema therapists in their outpatient rehabilitation facilities. Physical Therapists (PT) and Occupational Therapists (OT) are trained in a lymphedema certification course to administer lymphatic massage and bandaging to reduce your swelling before you are measured for your products. These products will help maintain your decreased girth in the extremity(ies). Luna Medical has an active database of certified lymphedema therapists throughout the nation.