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Temporary Service Adjustment for Improved Efficiency and Timeliness

At Luna Medical, Inc., we are committed to providing the highest quality care and timely service to our patients and partners. Due to an unprecedented surge in demand, we are currently experiencing a significantly higher-than-usual volume of phone calls, emails, faxes, orders and general inquiries. To ensure we continue to provide the excellent service you expect from us, we will be implementing a brief service adjustment period.

From November 5th, 2024 through November 13th, 2024 we will not be actively processing new orders or patient inquiries. However, please note that we are not fully closed; instead, our team will be focused on addressing the current backlog of orders and fine-tuning our processes to improve efficiency ahead of the busy season/end of year rush. By temporarily dedicating this time to completing existing orders and reinforcing our procedures, we aim to reduce future wait times and better serve you and our patients.

We deeply appreciate your understanding and support as we work diligently to catch up on pending orders. We look forward to resuming full operations on November 14th, 2024 and will be ready to assist you promptly.  For immediate needs during this period, please don’t hesitate to reach out at customerservice@lunamedical.com