Lymphedema Therapist

Getting Started

Luna Medical > Practitioner Portal > Getting Started

Traditionally, therapists want us to verify the patient’s insurance benefits for medical products before they place an order. We realize that once you have begun therapy with your patient, you are interested in knowing what type of coverage they have before discussing what home medical products will benefit them.

After we have verified the patient’s insurance benefits, we will fax a copy of the benefits to your clinic. Please feel free to provide your patient with a copy of the faxed information and welcome him/her to call us with any questions.

Click here for our forms

How Do I Refer a New Patient?

*To verify benefits, please fax your clinic’s facesheet with patient demographics and our signed Notice of Privacy Practices Form OR you can fax the following Luna documents:

New Patient Referral

To make a formal referral, please fax the following documents:

Once the Formal Referral is Received

We contact the patient and review the financial responsibilities for his/her medical products, explain the authorization process (if applicable) and verify placement of his/her orders for medical products.

We obtain a Certificate of Medical Necessity from the referring physician. This certificate is then submitted to the insurance company for authorization (if applicable) and is used to file the claim for the medical products.

We appreciate your referrals and look forward to working with you!