The Luna Blog


Don’t let your patients’ suffer from minimum or no insurance coverage because they’re being referred to providers that are NOT CONTRACTED with their insurance.


Under this Act, insurance companies must provide coverage for breast cancer survivors that include physical complications such as lymphedema.

Luna Medical, Inc. is a durable medical equipment company and authorized provider of lymphedema medical products nationwide, established in 1996 to meet the needs of patients suffering from chronic, extremity circulation disorders.  We are solely dedicated to providing compression therapy products.

We have national contracts with the following insurance companies:

• Cigna Healthcare • Humana • Tricare • United Healthcare • BlueCross BlueShield Federal
We also have contracts or able to bill the following insurance companies:

• Medical Mutual • HealthChoice • Homelink • MVP • UMR • NALC

We can obtain in-network coverage for:


We can obtain coverage for plans that access the MultiPlan Network

Luna Medical, Inc. is also contracted with Blue Cross Blue Shield of Illinois and has been able to provide in-network in various other states of BCBS due to an in-network deficiency because there are no providers for custom compression garments in that state.

Depending on the insurance plan (no authorization needed), prescription, patient’s consent and attached measurements—orders can be placed within 24 hours of initial request.

Patients and therapists have stressed many concerns including:  lymphedema products that do not fit properly, misinformed about insurance, provider is “out-of-network” with the insurance, charged up front for products when they have insurance coverage, provided standard size products when custom-made products are necessary and returns/alterations are not being handled in a fashionable manner.  The bottom line here is:  Lymphedema therapists need to refer patients to contracted providers for their product needs!

Ancillary providers can bill all insurance companies. If a provider states they can COMPLIMENTARY BILL and they are not contracted with the insurance company, the claim will be paid “OUT-OF-NETWORK” and the cost goes to the patient!

An ancillary provider (dealer) can be a Durable Medical Equipment Company (DME), Orthotic & Prosthetic company (O&P) or Pharmacy.  An ancillary provider is licensed and insured to provide medical products to patients for use in their homes.  Larger insurance companies contract directly with ancillary providers.  Smaller insurance companies contract with insurance networks that are contracted directly with ancillary providers.

Unfortunately, Medicare is still not paying for lymphedema products.  If a patient has a secondary insurance plan, these patients may have coverage for lymphedema products (we will always check this prior to ordering).  The dealer MUST be a Medicare provider whereby they can bill Medicare for a denial and process that denial to the Secondary Insurance for payment, subject to deductibles and coinsurances.

Thanks to the WOMEN’S HEALTH AND CANCER RIGHTS ACT OF 1998, Insurance companies must provide coverage for lymphedema products to patients that have a history of breast cancer.  Unfortunately, this does NOT apply to Medicare or Medicare Replacement HMOs.

Every therapist should have a list of providers that includes what insurance companies the dealers are contracted with as “in-network” providers.  This should include dealers that provide custom-made, elastic support.  Patients should not be subject to Ready to Wear (off the shelf) products when custom products are warranted for proper containment.

THERE SHOULD BE NO HIDDEN SECRETS REGARDING WHAT INSURANCE CONTRACTS A DEALER HAS…So here’s the question you can ask your provider of choice inquiring if they are contracted:

I am requesting a list of the major insurance companies you are contracted with as an

“in-network” provider.  I understand dealers can complimentary bill any insurance

company however this is not my question as I need my patients to have the most coverage

possible to reduce their cost.

Just a reminder, billing patients out of pocket and telling them to submit the bill to their insurance for reimbursement does not offer them insurance coverage.

Lymphedema Therapists should have a clear understanding of where to refer their patients for insurance coverage.  It’s not just about a provider filling an order as a one-time deal.   It’s about the long term product needs for a chronic condition.

Patients are entitled to daytime, elastic support every 6 months (one set for wash and one set for wear); custom or non-custom.  Patients are entitled to one nighttime garment per year.

It really is not fair if a patient has insurance benefits and they are directed to an “out-of-network” provider costing the patient thousands of dollars when there’s a provider like Luna Medical, Inc.—where we are all about PATIENT ADVOCACY!

If we at Luna Medical can be of any assistance, please call toll free at 1-800-380-4339 or email us at  You can also visit our website at to access our referral form packet and manufacturers’ measuring forms for new patients.

Kindest Regards,
Curtis S. Bumgarner

November 4, 2013

Lymphedema: A Complete Guide

April 9, 2019

US News & World Report: Can Men Get Lymphedema After Cancer Treatment?

US News & World Report has published an extensive article on cancer-related lymphedema in men.

Click here to read the article.

February 1, 2019

Luna Medical 2019 Holiday Office Closings

Tuesday, Jan. 1: New Year’s Day
Monday, Jan. 21: Martin Luther King Jr. Day
Monday, May 27: Memorial Day
Thursday, July 4: Independence Day
Monday, Sept. 2: Labor Day
Thursday, Nov. 28: Thanksgiving Day
Friday, Nov. 29: Black Friday
Tuesday, Dec. 24: Christmas Eve
Wednesday, Dec. 25: Christmas Day
Tuesday, Dec. 31: New Year’s Eve
Wednesday, Jan. 1: New Year’s Day (2020)

January 17, 2019

Lymphedema in a Venous World – February 1-2, Houston, TX

January 7, 2019

Holiday Deadlines for Custom-Made Garments!

Luna Medical, Inc. would like to say THANK YOU for everything! This year has been an incredible year and the year is about to end which means deadlines, benefits restarting and holiday closings. So to keep the season cheerful we have decided to extend our hours till the end of the year as follows (except on holidays):

Mondays: 8am-7pm CT
Tuesdays: 8am-7pm CT
Wednesdays: 8am-7pm CT
Thursdays: 8am-7pm CT
Fridays: 8am-5pm CT
(No Longer Closed For Lunch During The Day)

We did this as we are experiencing an incredibly higher than normal volume in phone calls, faxes and emails (including benefit checks). With this said, we are extending the timeframe we normally give with benefit request responses. We do not want to compromise our outstanding customer service so the only way we could do this is to extend our hours and extend our timeframe from 24 hour response time to 48 hour response time to faxed/emailed benefit requests. We will also respond within 24 hours to messages, voicemails and emails. Still better than others, right? REMEMBER—it should not take more than 1-2 days to verify benefits—if a provider is in-network it’s literally a simple check of the plan and straight-forward. It’s always important to know who is in-network with your patient’s plan—don’t leave them out in the cold this season with no coverage.

Please note the deadlines from our manufacturers below and our holiday hours/closings.

December 1, 2018

Sigvaris Coolflex NF

June 29, 2018

Luna Medical Provides and Bills for Juzo Compression Wraps

June 28, 2018

Memorial Day Weekend Hours

REMINDER: Luna Medical, Inc. will be closing early on Friday, May 25th at 2:00pm CST and will also be closed on Monday, May 28th in honor of the Memorial Day Holiday. We will reopen with normal business hours on Tuesday, May 29th at 8:00am CST. We would like to thank you for your continued support and business, and we apologize for any inconvenience.

May 23, 2018

The Key to Success for Lymphedema Products and Insurance Coverage

Click the link below to view/download our PowerPoint presentation.

The Key to Success for Lymphedema Products and Insurance Coverage

May 18, 2018

How to Easily Refer a Patient

Referring patients to Luna Medical is easy and seamless. See the PDF below to learn how!

How to Easily Refer a Patient

Disclaimer: This website is designed for educational purposes only and is not a substitute for professional care. The information provided here should not be used for diagnosing or treating a health problem or a disease. If you have, or suspect you may have a health problem, you should consult your physician. All medical products require a physician's prescription.