How do I refer a patient to Luna Medical, Inc.?
Patients can easily be referred to Luna Medical by following this link. Click on the “Request For Insurance Benefits” form. Fax the form along with the items listed on the form in order for us to verify the patient’s insurance benefits.
What if I need to consult with a Luna representative regarding insurance benefits for my patient?
All team members in our office are very knowledgeable when it comes to the particularities regarding insurance benefits. We will be happy to clarify and research your patient’s insurance benefits.
What if I need to consult with a Luna representative regarding product options for my patient?
We pride ourselves in providing you with certified and detailed information. All representatives at our company are certified by the individual manufacturers to provide you with relevant, current, and detailed information regarding product options for your patient.
What if I have a very difficult case and need to consult with a Certified Fitter from Luna Medical regarding product options for my patient?
When encountering a case that may require further clinical assistance, please feel free to contact Marianne Luh, a certified fitter with all manufacturers. She will be glad to speak with you or e-mail correspondence on how to best complete the case. Our direct line is (800) 380-4339, or send Marianne an email at email@example.com. To help us be more efficient in understanding your patient’s needs, if possible, please send us any combination of the following items: pictures, measurements, a patient history, a physical/initial evaluation, and past modalities tried.
How do I receive confirmation of order receipt, and the order placement?
We correspond with therapists through faxes in order to keep the therapist up to date on the patient’s order.
What if my patient receives a product that does not fit correctly, requires higher/lower compression, or requires a change of fabric?
At Luna Medical we are here to assist you in providing clinically efficacious products to best meet your patient’s needs. If the product does not fit properly or there is a problem with the fabric used, we will work closely with the manufacturer to remake the garment with revised measurements or replace the product with a different fabric or compression.
If the returned merchandise is determined to be defective, the manufacturers, at their discretion, may replace the merchandise. A Return Merchandise Authorization number (RA number) must be obtained prior to any returned requests. Luna Medical will provide a return authorization packet to the patient consisting of an RA letter, shipping label, and a prepaid FedEx label. Our customers have a thirty day period after receiving a product to contact us, otherwise, we have lost our lead-time from the manufacturers to request a return authorization.
Do you mail out reminder cards to patients so they know when it is time to reorder their daytime, elastic support? As you know, the elastic support is no longer providing adequate compression after it loses its elasticity.
Yes, we will send out reminders to patients as to when they are eligible to reorder their daytime, elastic support products according to their insurance policy guidelines.
Who obtains prescriptions from the referring physician to file your claims?
Luna Medical handles all paperwork. After our clinical history form and product information form are received, we have the necessary documentation to facilitate a certificate of medical necessity to the referring physician for signature.