About Luna Medical

Testimonials

I am new to Luna Medical and am so impressed with your customer service. I just see lymphedema patients and need to refer 90 % of them on for custom garments. It has been a pleasure working with your company. With Luna, your staff is always so friendly and so accommodating.

— Vicki Ralph, OTR/L, CLT-LANA, OT Clinical Specialist – Lymphedema, Oncology Rehab

Thanks so much for your very quick processing of this order. This makes my work so much easier, and my patients so much happier!

— Dianne Kerr, PT, CLT-LANA, Lymphedema Physical Therapist

Luna is the easiest medical company I have ever worked with. Luna is OUTSTANDING! My rep was a delight and very informative.

— Lymphedema Compression Customer

Staff helpful, courteous and answered all questions. Order received in timely manner. Excellent service.

— Lymphedema Compression Customer

Thank you for the follow up information! I realize I am not your typical BC survivor, so this information is really really appreciated. If you have any other ideas that will help me get to my goals, I would be ever so grateful. In fact, I could even be a spokesperson for Luna with pride and pleasure! (best fitting, best advice, best service, best phone responses, AND as of today’s email BEST follow up!) Thank you.

— Karen from Illinois

I do intend to continue to order my sleeves from your company and will promote your company with my physicians and other friends with lymphedema or lymphedema risk. Thank you for your help

— Wendy from Ohio

Thanks again for all your help. I wish I could work with more people like yourself and your colleagues there (Curtis, Charmine, Cassandra, Andrew, Kathryn, Anthony, and many others I have worked with). You guys are top notch and I appreciate your customer service

— A. Walters from VA

Everyone at Luna Medical has been so helpful, and I truly appreciate it. Someone in my online group for young breast cancer survivors just asked for a recommendation this morning on where to get sleeves and I sent them your website! Thank you.

— Dana from California

PLEASE NOTE THAT DUE TO THE INFLUX OF MEDICARE & MEDICARE REPLACEMENT PLAN BENEFIT VERIFICATION REQUESTS WE ARE EXPERIENCING AN INCREDIBLY HIGHER THAN NORMAL VOLUME IN FAXES, EMAILS & PHONE CALLS. WE CHECK BENEFITS ON A FIRST COME FIRST SERVED BASIS, PLEASE UNDERSTAND THAT AS OF RIGHT NOW, IT COULD TAKE UP TO 7 BUSINESS DAYS FOR VERIFICATION REQUESTS TO BE ANSWERED. WE UNDERSTAND THIS IS NOT IDEAL NOR WHAT YOU ARE ACCUSTOMED TO WHEN IT COMES TO LUNA MEDICAL’S SERVICES, WE HAVE HIRED MORE STAFF TO HELP AND THIS IS JUST A TRANSITION PERIOD. PLEASE ALLOW THE TIME FOR THE BENEFIT VERIFICATIONS—IT MAY NOT ALWAYS TAKE THAT LONG BUT IT WILL NEVER TAKE LONGER. NO NEED TO CALL REPEATEDLY AND LEAVE SEVERAL MESSAGES AS IT WILL DELAY THE PROCESS. WE UNDERSTAND EVERYTHING IS URGENT RIGHT NOW AND TRUST US—WE WANT TO HELP! THANK YOU AND WE APOLOGIZE FOR ANY INCONVENIENCE.